Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our newsletter, make a purchase, or contact us for support. This may include your name, email address, phone number, travel preferences, and payment information.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, communicate with you about products and services, and personalize your experience with our travel guides and recommendations.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted partners who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookie settings through your browser preferences or our cookie consent banner.

Third-Party Services

Our website may contain links to third-party websites or services, including affiliate partners such as ryokans and tour operators. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

Email Communications

We may send you promotional emails about our travel guides, seasonal recommendations, and special offers. You can opt out of these communications at any time by clicking the unsubscribe link in any email or contacting us directly.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You may also request that we restrict or stop processing your data. To exercise these rights, please contact us using the information provided in the Contact section.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at hello@torgathunder.com or +81 90-2749-2647. We will respond to your inquiries promptly and work to address any concerns you may have.